1. Acceptance of Terms

By accessing and using the services of Zheal Media Matters LLP through our website zhealmediamatters.in, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services

Zheal Media Matters LLP provides an AI-powered all-in-one SaaS marketing and sales platform including funnel builder, website builder, CRM, WhatsApp automation, email marketing, LMS, ad launcher, and white-label SaaS tools. The scope of services is defined by your selected subscription plan.

3. Account Responsibilities

As a subscriber, you agree to:

• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Ensure you have legal rights to all content and materials you upload or use on the platform
• Make timely payments as per the agreed subscription plan
• Not resell or sub-license the platform in violation of your plan terms

4. Intellectual Property

The platform, its underlying technology, branding, and all associated intellectual property belong exclusively to Zheal Media Matters LLP. White-label arrangements grant you a licence to brand the platform under your name but do not transfer ownership of the underlying technology.

5. Acceptable Use

You may not use the platform for illegal, fraudulent, or harmful purposes including sending unsolicited messages in violation of applicable laws, uploading malicious content, or harassing others. Zheal Media Matters LLP reserves the right to suspend or terminate accounts that violate these terms.

6. Payment Terms

Subscription fees are billed in advance as per the selected plan. Payments are non-refundable except as described in our Refund Policy. Delayed payments may result in service suspension.

7. Limitation of Liability

Zheal Media Matters LLP shall not be liable for any indirect, incidental, or consequential damages arising from the use of our platform. Our maximum liability shall not exceed the total fees paid in the three months preceding the claim.

8. Termination

Either party may terminate the subscription by providing written notice. Access will cease at the end of the current billing period. We reserve the right to terminate accounts for material breach without prior notice.

9. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of competent courts in India.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

11. Contact

For questions, contact us at zhealmediamatters@gmail.com or call 09876577721.

1. Introduction

Zheal Media Matters LLP is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our platform.

2. Information We Collect

• Personal information such as name, email, phone number, and business details
• Usage data including pages visited, features used, and session duration
• Device and browser information for security and analytics
• Communication records including emails and support messages
• Payment information processed securely through third-party payment processors

3. How We Use Your Information

• To provide, maintain, and improve our platform and services
• To process subscriptions and payments
• To communicate about your account, updates, and support requests
• To send marketing communications where you have given consent
• To comply with legal obligations under Indian law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (cloud hosting, payment processors) under strict data processing agreements. We may disclose information when required by law.

5. Data Security

We implement industry-standard security measures including encryption and access controls to protect your personal data from unauthorised access, alteration, or disclosure.

6. Cookies

Our website uses cookies to enhance browsing experience, remember preferences, and analyse traffic. You may disable cookies through your browser settings.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, data may be retained for up to 90 days before deletion, unless required longer by law.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact us at zhealmediamatters@gmail.com.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be communicated via email or a notice on our website.

11. Contact Us

For privacy enquiries, contact us at zhealmediamatters@gmail.com or call 09876577721.

1. Overview

At Zheal Media Matters LLP, we are committed to delivering a high-quality platform experience. This Refund Policy outlines the conditions under which refunds may be considered for our subscription services.

2. Trial Period

We offer a 5-day trial of the platform for Rs. 299. This trial fee is non-refundable as it provides full platform access for evaluation purposes.

3. General Subscription Refund Policy

All subscription payments are generally non-refundable once the billing period has commenced and platform access has been granted. We encourage prospective subscribers to use the trial period before committing to a full plan.

4. Eligibility for Refunds

A refund may be considered under the following limited circumstances:

• We are unable to provide platform access due to a technical fault on our end that cannot be resolved within a reasonable timeframe
• A duplicate charge was made due to a billing error on our part
• A cancellation request is submitted within 48 hours of the initial subscription payment and no significant platform usage has occurred

5. Non-Refundable Situations

• The subscription period has commenced and platform access has been used
• Dissatisfaction with features after adequate trial access was available
• Change of mind or business circumstances
• Issues caused by the subscriber's own technical environment or third-party integrations
• Partial months or unused portions of a subscription period

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No prorated refunds are provided for unused portions of a billing period.

7. How to Request a Refund

• Email zhealmediamatters@gmail.com with the subject line "Refund Request"
• Include your registered name, email address, subscription details, and reason for the request
• Requests must be submitted within 7 days of the transaction date

8. Refund Processing

Approved refunds will be processed within 7 to 14 business days to the original payment method. Processing timelines may vary depending on your bank or payment provider.

9. Disputes

If you believe a refund has been incorrectly denied, escalate the matter by calling 09876577721 or emailing zhealmediamatters@gmail.com. We are committed to resolving all disputes fairly.

10. Contact Us

For refund queries, contact us at zhealmediamatters@gmail.com or call 09876577721.